At Tweak My Style, the security of our users' personal and financial information is of utmost importance. We operate a platform that connects customers with reputable salons, facilitating seamless and secure transactions. This Secure Transaction Policy outlines the comprehensive measures we take to protect your data and ensure that every transaction made through our website is conducted safely and transparently.

1. Payment Security and Processing

We have partnered exclusively with trusted third-party payment processors who meet stringent security and compliance standards, including the Payment Card Industry Data Security Standard (PCI-DSS). All financial transactions—such as booking payments, deposits, or service fees—are securely processed through these gateways to safeguard your payment information.

2. Data Encryption and Transmission Security

When you submit payment or personal details on Tweak My Style, your data is encrypted using industry-leading Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols. This encryption ensures that your sensitive information remains confidential and protected from unauthorized interception during data transmission between your device and our servers.

3. Payment Information Storage and Access

To minimize security risks, Tweak My Style does not store your credit card, debit card, or banking information on our systems. Payment data is managed directly by our payment gateway partners, who adhere to strict security controls and conduct regular audits. Access to transaction records within our platform is restricted to authorized personnel only, with robust internal controls in place to prevent misuse.

4. User Account Security and Responsibility

While we implement rigorous security measures, the protection of your account credentials is a shared responsibility. Users must:

Create strong, unique passwords and update them regularly.
Avoid sharing login details with others or using unsecured devices to access their accounts.
Immediately notify Tweak My Style if they suspect any unauthorized access or suspicious activity on their account.

We recommend enabling two-factor authentication (2FA) where available for an additional layer of security.

5. Fraud Prevention and Monitoring

Tweak My Style employs advanced fraud detection technologies and continuous monitoring systems to identify unusual or potentially fraudulent activities. This includes analysis of transaction patterns, geographic anomalies, and device fingerprinting. In cases where suspicious behavior is detected, we may:

Temporarily suspend or restrict user accounts.
Request additional verification from the user.
Collaborate with law enforcement or financial institutions as necessary.

Our commitment is to act swiftly to protect both our customers and salon partners from fraud or unauthorized transactions.

6. Dispute Resolution and Chargebacks

If you believe a transaction conducted through Tweak My Style was unauthorized or incorrect, please contact our support team immediately at [support@tweakmystyle.com]. We will:

Investigate your claim thoroughly.
Collaborate with payment processors and salons to resolve the issue.
Guide the chargeback process if necessary.

Timely reporting is essential to ensure we can act effectively on your behalf.

7. Compliance with Legal and Regulatory Standards

We strictly adhere to all applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR), and financial transaction regulations in the regions we operate. We continuously review our policies and systems to remain compliant with evolving legal requirements and industry best practices.

8. Regular Security Audits and Updates

Our platform undergoes regular security assessments, penetration testing, and audits to identify and address vulnerabilities proactively. We implement timely software updates, patches, and infrastructure improvements to strengthen our defenses against emerging cyber threats.

9. Third-Party Services and Vendors

Tweak My Style collaborates with third-party service providers for payment processing, hosting, analytics, and other operational needs. We carefully vet these partners to ensure they meet high security standards and contractual obligations regarding data protection and confidentiality.

10. User Education and Awareness

We believe that informed users contribute to a safer online environment. We provide resources and guidelines on best security practices for users and salons alike, encouraging vigilance and responsible behavior when managing accounts and conducting transactions on our platform.

By using Tweak My Style’s services, you acknowledge and agree to the terms outlined in this Secure Transaction Policy. We encourage you to review this policy regularly, as we may update it from time to time to reflect new security measures or regulatory changes.

For any questions or concerns regarding transaction security, please reach out to us. Your safety is our priority.