Welcome to Tweak My Style (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://tweakmystyle.com/ (the “Website”), including any related mobile versions, applications, customer support channels, promotional campaigns, and services provided through the platform (collectively, the “Services”).

By accessing, browsing, registering, or purchasing from the Website, you agree to comply with and be legally bound by these Terms. If you do not agree with these Terms, you must discontinue use of the Services immediately.

1. Introduction and Scope

These Terms form a legally binding agreement between you (“User,” “Customer,” “you,” or “your”) and Tweak My Style.

These Terms apply to:

• All visitors to the Website
• Registered account holders
• Customers placing orders
  
• Individuals interacting with our promotions, reviews, and support

Your use of the Website confirms that you have read, understood, and agreed to these Terms along with our Privacy Policy and other policies referenced herein.

2. Eligibility and User Representations

By using our Services, you represent and warrant that:

• You are at least 18 years of age or accessing the Website under parental/guardian supervision.
• You have full legal capacity to enter into binding contracts.
• You will provide accurate, current, and complete information.
• You will comply with all applicable local, national, and international laws.

We reserve the right to refuse service or cancel transactions if eligibility requirements are not met.

3. User Account Registration

3.1 Creating an Account

To access certain features (such as order tracking, wishlist, faster checkout), you may be required to create an account.

You agree to:

• Provide accurate and complete information.
• Maintain the confidentiality of your login credentials.
• Update your information when necessary.

3.2 Account Security

You are solely responsible for maintaining the security of your account and password. We are not liable for any unauthorized use of your account.

If you suspect unauthorized access, you must notify us immediately.

3.3 Account Suspension and Termination

We may suspend, restrict, or terminate your account if:

• You breach these Terms.
• Fraudulent or suspicious activity is detected.
• You misuse promotional benefits.

Required by law.

4. Nature of Services

Tweak My Style is a B2C beauty e-commerce marketplace offering:

• Cosmetics
• Skincare products
• Haircare products
• Personal grooming items
• Beauty tools and accessories

We may operate under:

• Inventory Model – Selling products directly.
• Marketplace Model – Facilitating sales by third-party sellers.

Where third-party sellers are involved, we act as an intermediary platform and are not the manufacturer of such products.

5. Product Information and Accuracy

We aim to ensure that product descriptions, images, pricing, ingredients, and specifications are accurate and up-to-date. However:

• Product packaging may change.
• Colors may vary due to screen settings.
• Minor typographical errors may occur.
• Ingredient lists may vary from manufacturer updates.

We reserve the right to correct errors without prior notice and cancel affected orders if necessary.

6. Pricing Policy

6.1 Display of Prices

All prices are displayed in Rupees and may include applicable taxes unless stated otherwise. Prices are subject to change without notice.

6.2 Pricing Errors

If a product is listed at an incorrect price due to error:

• We reserve the right to cancel the order.
• You will be notified.
• Refunds will be processed if payment was completed.

7. Payment Terms

7.1 Accepted Payment Methods

We may accept:

• Credit/Debit Cards
• UPI
• Net Banking
• Digital Wallets
• Cash on Delivery (where applicable)

All transactions are processed via secure third-party payment gateways.

7.2 Payment Authorization

Orders will not be processed until payment authorization is successfully completed.

We are not responsible for payment failures caused by:

• Bank issues
• Gateway errors
• Insufficient funds

8. Order Process

8.1 Placing an Order

When you place an order, you are making an offer to purchase the selected products.

8.2 Order Confirmation

You will receive an acknowledgment email after placing your order. This does not constitute final acceptance.

8.3 Order Acceptance

An order is accepted only when it is dispatched.

8.4 Order Cancellation

We reserve the right to cancel orders due to:

• Product unavailability
• Incorrect pricing
• Payment failure
• Suspected fraud
• Violation of these Terms
• Refunds will be issued accordingly.

9. Shipping and Delivery

9.1 Delivery Timelines

Estimated delivery timelines are indicative and may vary due to:

• Geographic location
• Courier delays
• Weather conditions
• Public holidays
• Regulatory restrictions

9.2 Shipping Charges

Shipping fees, if applicable, will be displayed during checkout.

9.3 Risk Transfer

Risk of loss transfers to the customer upon delivery to the shipping address.

10. Returns, Refunds, and Exchanges

Our Refund Policy governs return eligibility.

10.1 Return Eligibility

Returns may be accepted for:

• Damaged products
• Defective goods
• Incorrect items delivered

Due to hygiene concerns, opened or used beauty products may not be returnable unless defective.

10.2 Refund Processing

Refunds will be initiated after product inspection and approval. Processing times may vary by payment method.

10.3 Exchange Policy

Exchanges are subject to stock availability.

11. Marketplace Seller Responsibility

Where products are sold by third-party sellers:

• Sellers are responsible for product compliance and authenticity.
• We facilitate communication between buyers and sellers.
• We are not liable for third-party seller misconduct beyond applicable legal obligations.

12. Intellectual Property Rights

All Website content including:

• Logos
• Branding
• Designs
• Text
• Images
• Graphics
• Software

is the exclusive property of Tweak My Style or its licensors.

Unauthorized reproduction, distribution, modification, or commercial use is strictly prohibited.

13. User Conduct and Restrictions

You agree not to:

• Use the Website for illegal activities.
• Upload harmful or malicious content.
• Engage in fraudulent transactions.
• Attempt unauthorized access to systems.
• Disrupt Website functionality.
• Post defamatory or abusive content.

Violation may result in termination and legal action.

14. User-Generated Content

Users may submit reviews, ratings, and feedback.

By submitting content, you:

• Confirm it is accurate and lawful.
• Grant us a royalty-free, perpetual license to use and display it.
• Agree not to post misleading or harmful information.

We reserve the right to moderate or remove content.

15. Promotional Offers

Promotions, discount codes, and offers:

• May have specific eligibility requirements.
• May expire without notice.
• Cannot be combined unless stated.

May be revoked if misused.

16. Disclaimer of Warranties

The Website and products are provided on an “as is” and “as available” basis.

We do not guarantee:

• Uninterrupted service
• Error-free operation
• Specific product outcomes
• Beauty product results may vary individually.

17. Limitation of Liability

To the maximum extent permitted by law:

We are not liable for indirect, incidental, or consequential damages.

Our total liability shall not exceed the amount paid for the specific product.

18. Indemnification

You agree to indemnify and hold harmless Tweak My Style and its affiliates against claims arising from:

• Violation of these Terms.
• Misuse of the Website.
• Breach of law.
• Infringement of third-party rights.

19. Privacy and Data Protection

Your use of our Services is governed by our Privacy Policy.

We implement reasonable security measures, but no digital transmission method is completely secure.

20. Dispute Resolution

Before initiating legal proceedings, you agree to attempt amicable resolution.

If unresolved, disputes may be settled through:

• Arbitration
• Mediation
• Legal proceedings

as permitted by law.

21. Modification of Terms

We reserve the right to update these Terms at any time.

Revised Terms will be posted with an updated “Last Updated” date.

Continued use of the Website constitutes acceptance of the updated Terms.

22. Severability

If any provision is found unenforceable, remaining provisions shall remain valid.

23. Entire Agreement

These Terms, along with our Privacy Policy and other policies, constitute the entire agreement between you and Tweak My Style.

24. Contact Information

For questions regarding these Terms:

Email: support@tweakmystyle.com

Phone: +91 9569227788

Final Acknowledgment

By using Tweak My Style, you confirm that you have read, understood, and agreed to these Terms and Conditions.