Welcome to Tweak My Style. This Shopping Policy outlines our procedures regarding order processing, shipping, delivery timelines, and cancellation terms. By placing an order on https://tweakmystyle.com/ (“Website”), you agree to the terms outlined below. This policy should be read alongside our Terms & Conditions and Refund Policy.

1. Order Processing Policy

1.1 Order Confirmation

Once you place an order on our Website:

• You will receive an email and/or SMS confirmation acknowledging receipt of your order.
• This confirmation does not signify acceptance of your order.

Orders are processed only after successful payment authorization (except for Cash on Delivery orders, where applicable).

1.2 Order Verification

To prevent fraud and ensure security, we may:

• Verify payment details
• Contact you for additional confirmation
• Request identity verification in certain cases

If verification fails, we reserve the right to cancel the order.

1.3 Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and public holidays). Processing time may vary during:

• Festive seasons
• Sale events
• High-demand product launches

2. Shipping Policy

2.1 Shipping Locations

Tweak My Style ships to India.

2.2 Shipping Charges

Shipping charges are calculated based on:

• Delivery location
• Order weight/size
• Ongoing promotional offers
• Shipping costs (if applicable) will be displayed clearly during checkout before payment confirmation.

We may offer:

• Free shipping above a certain order value
• Promotional free delivery during special campaigns

2.3 Estimated Delivery Timelines

Estimated delivery times are as follows:

• Metro Cities: 2–5 business days
• Non-Metro Locations: 4–7 business days
• Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to:

• Courier partner delays
• Weather conditions
• Government restrictions
• Natural disasters
• Public holidays
• Unexpected logistical issues

We are not liable for delays caused by third-party courier services.

2.4 Tracking Your Order

Once your order is shipped:

• You will receive a tracking number via email/SMS.
• You can track your shipment through the courier partner’s tracking link.

If you do not receive tracking details within the expected processing time, please contact our support team.

2.5 Delivery Attempts

Our courier partners may attempt delivery multiple times. If delivery fails due to:

• Incorrect address
• Customer unavailability
• Refusal to accept delivery
• The order may be returned to us. In such cases:
• Re-shipping charges may apply.

Refunds (if applicable) may be processed after deducting shipping costs.

2.6 Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Tweak My Style is not responsible for delays or failed deliveries due to:

• Incorrect addresses
• Incorrect phone numbers
• Incomplete information

3. Risk of Loss and Title

Ownership and risk of loss pass to the customer upon successful delivery of the product at the specified shipping address.

If you believe your package was delivered but not received, you must notify us within 48 hours of delivery confirmation.

4. Damaged or Missing Items

If you receive:

• A damaged product
• An incorrect item
• A missing item

You must notify us within 48 hours of delivery. Please provide:

• Order number
• Photos of the package and product
• Description of the issue

Claims reported beyond this timeframe may not be eligible for resolution.

5. Cancellation Policy

5.1 Order Cancellation by Customer

You may cancel your order:

• Before it has been shipped.
• Within a limited time after placing the order (typically within 12–24 hours).

To request cancellation:

• Contact customer support immediately.
• Provide your order number and reason for cancellation.

If the order has already been shipped, cancellation may not be possible. In such cases, you may refer to our Refund Policy for return procedures.

5.2 Cancellation of Cash on Delivery (COD) Orders

Repeated cancellation of COD orders may result in:

• Restriction of COD facility for future orders.
• Account review or suspension.

5.3 Order Cancellation by Tweak My Style

We reserve the right to cancel any order due to:

• Product unavailability
• Pricing errors
• Payment failure
• Suspected fraudulent activity
• Violation of our Terms & Conditions

Bulk or reseller purchasing beyond personal use limits

In such cases:

• Customers will be notified.
• Refunds (if applicable) will be processed within 5–10 business days.

6. Refunds for Cancelled Orders

6.1 Pre-Shipment Cancellation

If the order is successfully cancelled before shipment:

• A full refund will be initiated.
• Refund processing time may vary depending on the payment method.

6.2 Post-Shipment Cancellation

If cancellation is requested after dispatch:

• You may need to refuse delivery (if applicable).
• Refund will be processed after the product is returned and inspected.
• Shipping charges may be deducted.

6.3 Refund Timeline

Estimated refund timelines:

• Credit/Debit Card: 5–10 business days
• UPI/Net Banking: 3–7 business days
• Wallet Refunds: 2–5 business days

Delays may occur due to banking procedures.

7. Non-Cancellable Orders

Certain orders may not be eligible for cancellation, including:

• Personalized or customized products
• Limited-time promotional bundles
• Clearance sale items

Used or opened beauty products (for hygiene reasons)

8. Refused or Undeliverable Orders

If a customer refuses delivery without valid reason:

• Shipping and handling charges may be deducted from refunds.
• Repeat refusal may result in account restrictions.
• Orders returned due to incorrect address or non-availability may incur additional shipping charges for re-dispatch.

9. Force Majeure

Tweak My Style shall not be liable for delay or failure in delivery due to circumstances beyond our reasonable control, including:

• Natural disasters
• Pandemic-related restrictions
• Government actions
• Transportation disruptions
• Strikes or labor disputes

10. Customer Support

For shipping or cancellation inquiries, please contact:

Email: support@tweakmystyle.com

Phone: +91 9569227788

Please include your Order ID for faster assistance.

11. Policy Updates

We reserve the right to modify this Shopping Policy at any time.

Updated versions will be posted on our Website with a revised “Last Updated” date. Continued use of the Website after updates constitutes acceptance of the revised policy.

12. Final Acknowledgment

By placing an order on Tweak My Style, you acknowledge that you have read, understood, and agreed to this Shopping Policy, including our Shipping and Cancellation terms.