Welcome to Tweak My Style — your go-to platform to discover and book top salons near you. We strive to ensure a quality experience for both our users and partner salons. Please read our Warranty Policy carefully to understand what is covered and what isn’t when you use our platform.

1. Platform Role & Limitation

Tweak My Style is a listing and booking platform that connects users with independently operated salons. While we do our best to partner only with trusted professionals, Tweak My Style does not directly provide salon services.

As such, we do not offer direct warranties on the services rendered by listed salons. However, we are committed to helping resolve disputes fairly and promptly.

2. Service Quality Responsibility

Each salon is solely responsible for:

The quality of services delivered.
The products used during treatments.
Their own refund or satisfaction policies.

We encourage salons listed on our platform to maintain high standards and resolve any customer dissatisfaction in a professional and timely manner.

3. Satisfaction Support

If you’re not satisfied with a service received through a booking on Tweak My Style, here’s what you can do:

Contact the Salon Directly
Most issues are best resolved directly with the salon. Check their satisfaction or redo policy.
Contact Tweak My Style Support

Please note: Our ability to assist may be limited if the service issue is reported beyond the 48-hour window.

4. Covered Scenarios

While we do not offer a traditional warranty, we may intervene in cases of:

Service was not delivered at all.
Major deviation from what was booked.
Unhygienic or unsafe conditions reported with evidence.

Tweak My Style reserves the right to evaluate each case individually and determine the appropriate course of action.

5. Exclusions

This policy does not cover:

Personal dissatisfaction with the result where the service was delivered as described.
Allergic reactions or side effects from products used (please inform salons of any allergies beforehand).
No-show or late cancellation by customers (refer to the salon’s cancellation policy).

6. Salon Commitment

Salons listed on Tweak My Style are expected to:

Honor their listed services and prices.
Provide a clean, safe, and professional environment.
Respond promptly to customer concerns and resolve issues fairly.

Repeated violations may result in removal from the platform.

7. Changes to Policy

Tweak My Style may update this Warranty Policy from time to time. Any changes will be posted here with an updated effective date.

Contact Us

Chat Support: Available through the Tweak My Style app

We're here to help make your beauty experience smooth and worry-free.